# Account creation and access issues

#### EasyChair account creation

If you do not yet have an EasyChair account, please create one following these instructions: [https://easychair.org/help/account\_creation](https://easychair.org/help/account_creation).

#### Access to account not possible

If you lost the access to your account, please check out these instructions: [https://easychair.org/help/account\_lost](https://easychair.org/help/account_lost). iLRN does not host the EasyChair platform and accounts are created in the general EasyChair system and not specifically for conferences. Unfortunately we cannot help you recover a lost account, but the EasyChair helpdesk might.

#### What to do if I can log in, but do not see my assignments in my account?

Your assignments are connected to the **email address (EA) with which you where invited to be a reviewer (PC member)** <span style="background-color: rgb(251, 238, 184);">(email address X)</span>. Additional emails related to your role as reviewer (e.g., paper assignment information, review reminders) will also be sent to <span style="background-color: rgb(251, 238, 184);">email address X</span>.

If you are logging in with an EasyChair account but cannot see the assignments in your account, please check which email address(es) the logged in account is connected to (<span style="background-color: rgb(251, 238, 184);">email address X</span>, or a different one, <span style="background-color: rgb(236, 202, 250);">email address Y</span>). These are possible scenarios in which you might not see the assignments (immediately) and potential solutions:

**1) You are logging into an account that is associated with <span style="background-color: rgb(251, 238, 184);">email address X</span> but do not see the assignments:**  
\--&gt; Please check if you need to change your role to access the reviews (see [https://codex.immersivelrn.org/books/instructions-for-reviewers/page/switching-between-tracks-and-roles)](https://codex.immersivelrn.org/books/instructions-for-reviewers/page/switching-between-tracks-and-roles)). Otherwise, please contact the iLRN EasyChair support team.

**2) You are logging into another account that is only connected to <span style="background-color: rgb(236, 202, 250);">email address Y</span>, but you know that you also have an account with <span style="background-color: rgb(251, 238, 184);">email address X</span>:**  
\--&gt; Try logging in with the other account (<span style="background-color: rgb(251, 238, 184);">email address X</span>) and check if you can see the assignments. If not, check point 1).   
\--&gt; You might consider merging your accounts (see [https://easychair.org/help/account\_merge)](https://easychair.org/help/account_merge))

**3) You are logging into another account that is only connected to <span style="background-color: rgb(236, 202, 250);">email address Y</span> and you do not have an account that is connected to <span style="background-color: rgb(251, 238, 184);">email address X</span>:** --&gt; Please consider adding <span style="background-color: rgb(251, 238, 184);">email address X</span> as an alternative email address in your account (see [https://easychair.org/help/email\_addresses)](https://easychair.org/help/email_addresses)), which should make the assignments of <span style="background-color: rgb(251, 238, 184);">email address X</span> available to the existing account.   
\--&gt; If you do not want to add <span style="background-color: rgb(251, 238, 184);">email address X</span> as an alternative email address in your existing account, please contact the iLRN EasyChair support and provide the email address of your existing account so the invitation can be updated.